Web Content Strategy for Medical Groups


The front door to your healthcare organization is not your flagship hospital. It’s not your emergency room or your wellness center. It’s not your most well-known community event. Your front door—the place most of your patients first and most regularly experience your brand—is your primary care practices.

Your primary care practices tell your patients who you are. They display your logo, advertise your network and demonstrate your brand values. They make referrals to other specialists in your organization. From your primary care practices, all roads lead directly into your network.

Why not create the same experience online? Why not coordinate the efforts, messages, and visual designs across not only your hospitals, but also your medical groups? Why not make those same connections on the Web that your physicians are already making in real life?
Continue reading

Google My Business Q&A for Healthcare Marketers


A few months ago, Google separated Google Places for Business and Google+ pages. Google replaced Google Places for Business with Google My Business, helping businesses get found regardless of whether consumers are using Google Search, Google Maps or Google+.

Here’s answers to some of the most common questions we’ve heard from healthcare marketers about the change and what it means for their hospitals.
Continue reading

How Small SEO Tactics Can Lead to Big Results

OMC Wound Care Search Result

If you’re like most healthcare marketers, you go to great lengths to make sure your service lines rank high in Google search.

But Google is a funny thing. It’s always changing and throwing new surprises your way that make you rethink your SEO strategies and tactics in a fresh and interesting light. What worked last month might hurt your rankings today. And a new update coming up might reset everything all over again.

So what do you do when you see your site rankings start to slip? Do you invest in a big content overhaul? Or fight back with smaller tweaks?

There’s a case for both options. And depending on the state of your current site content, sometimes, small changes can lead to big results.
Continue reading

Secure Your Hard Hat: Let’s Talk Page Architecture

Blueprint of a page
Good content strategy is more than words on a page. Consider a blueprint when you start planning a page of your site. Who is your audience? What is the main message of this page? What should a reader do next?

From there, think about the layout of the page. Page architecture is the support for what you want the content to say.
Continue reading

Four Reasons Healthcare Marketers Can’t Ignore Google My Business

Image of buildings with Google map icon

Imagine that you’re on a business trip in a different state. After arriving in this foreign town, you begin to feel under the weather. What do you do? Most likely, you take out your smartphone and begin searching for “urgent cares.”

Immediately Google displays results of local urgent cares. The closest urgent care that appears in the search results is half an hour away. You think that seems pretty far away, but end up biting the bullet and head to what you hope is relief.

Now what if you, as a healthcare marketer, know that in reality the closest urgent care to that person is only 10 minutes away – but you just haven’t had time to create a listing yet.

As both a provider of healthcare and a marketer of healthcare, it’s frustrating to miss that opportunity.

Now, maybe you’re thinking: “But the locals, the ones who actually live in my community and are the main consumers of our health services, know where our facilities are.” But what if those locals do a Google search for your urgent care and you appear, but your phone number is wrong? Now you have a local health consumer that is frustrated with your service and might go to a competitor.

Continue reading

Crisis Situations and Healthcare Websites

Crisis Situations and Healthcare Websites

Recently I had the privilege of attending An Event Apart in Chicago. After every conference I walk away with amazing ideas and new things to try, but Eric Meyer’s presentation “Designing for Crisis” hit home, hard.

Imagine you’re a parent. Your son or daughter is in a terrible accident on their way home from a school football game. You get a phone call saying your son or daughter is being transported to the nearest hospital (which you may or may not be familiar with) and that’s about all you know.

You’re in complete shock. You can hardly focus, tears streaming down your face as you imagine the worst. You have no idea where to go or what to do. All you want is to get to your child as fast as possible, but it’s late at night and everything in the hospital is closed. Where do you turn for answers?

Naturally, most of us would turn to the hospital’s website.

Continue reading

The Two Most Important Aspects of Successful Provider Directories

The Two Most Important Aspects of Successful Provider

The provider directory is one of the most challenging parts of any health system website and easily the one most likely to run you afoul of organizational politics. Everyone has an opinion and, more importantly, many doctors have an opinion. And doctors’ opinions tend to be a little louder than everyone else’s!

That said, I spend lots of time researching and testing provider directories and I’ve noticed two things that the most successful ones tend to have in common.

Continue reading

Five Considerations For Implementing Physician Ratings And Reviews

Rating a physician
There’s been a tremendous amount of interest amongst healthcare marketers recently around publishing physician ratings and reviews on physician profiles. And for good reason. When done right, organizations often see a number of benefits including an SEO boost, reduced reliance on paid promotion, more engagement with physician profiles and improved patient acquisition. I covered some of this in my previous blog post, and wrote about it more extensively in our new physician promotion ebook. In this post, however, I’d like to cover a few important aspects about physician ratings and reviews you may not think about immediately.

If you’re anticipating implementing physician ratings and reviews on your website, there are some things you need to make sure you have in place before you go live. Getting these things taken care of will ensure that your physician ratings and reviews are trusted by site visitors and provide tangible value to your organization.
Continue reading

Cone Health Spotlights Medical Group Providers

Find a provider at Cone Health Medical Group
Cone Health Medical Group has more than 500 providers, over 100 locations and one goal in mind: connect potential patients with physicians who can help them feel their best.

That’s why Cone Health Medical Group decided to change the focus of their website and put the spotlight on their star players: their doctors and providers.

Continue reading

Build an Engaging Intranet, Not a Filing Cabinet

Picture of Filing Cabinet

It’s tempting to put everything and anything in your intranet. After all, if it doesn’t belong on the website, there’s only one place it could go, right?

Wrong. An intranet, like your external website, has a very specific audience and purpose. But it’s easy to fall into the trap of having your intranet be an online filing cabinet, where every department stores every bit of information.

To make sure your intranet stays valuable, here are a few tips to guide you when building or redesigning your intranet.
Continue reading

Five Ways To Increase Email Open Rates

Emails displayed on phone and desktop
One of the leading metrics of email marketing is the “open rate,” and email marketers inevitably obsess over it. While it’s essential to know the open rates for your campaigns, it’s also important to understand that open rates can vary tremendously by industry, markets, lists and sometimes even seasons. So when you evaluate your open rates, understand that there isn’t an “applies to all” rate against which you can evaluate your performance.

So how do you evaluate your work?
Continue reading

Delivering an Engaging, Cross-Channel Marketing Campaign

Genesis Delivers Creative Concept

It seems like, almost every day, there’s a new digital marketing tool or platform to help you push forward your online and offline marketing efforts. And there’s nothing more exciting for a marketer than to work with a client who’s willing to give all the cool new tricks a try to see how they work.

That’s what Geonetric found in the marketing team at Genesis Health System when we teamed up to promote their BirthCenters in Davenport, Iowa, and Silvis, Illinois.
Continue reading

How to Integrate Your Health Library into Your Website Content

Parkview Medical Center Health LIbrary

Adding a health library on your website is an investment. But if it’s leveraged well and properly integrated into your website content, it can be a very powerful tool that acquires patients and provides a positive return on your investment.

The key is to make sure visitors are able to find your health library content at the exact moment that they want it.
Continue reading