In a traditional environment, the executive team might hire a branding company to define and roll out the organization’s values. The company then typically ends up with words that are cliché, ambiguous and impossible to measure – values like “passion” and “excellence” – or a Dilbert-like phrase filled with buzzwords – such as “leveraging core competencies to achieve synergistic results”. That doesn’t cut it here.
So of course, we decided to turn the process on its head. We asked employees to tell the executive team what our core values are.
Employees were asked to write a value and short description on a card and post it on our newly-created Core Values wall. For two weeks, each employee could add as many or as few as they wanted, and in the end, employees contributed nearly 50 cards.
From there, we grouped the cards based on similar ideas, and came up with twelve high-level themes. Those themes then were put into a survey tool, where employees were asked to rank them. The results were crystal clear. Employees believe we have five core values, with the other seven supporting those.
Our final step was to have our marketing team help wordsmith the final values, because of course, they have to sound like us.
And here are the values that our employees believe make us who we are and define how we work with each other and our clients every day:
- Own it: We’re accountable to ourselves, each other and our clients. We keep our promises.
- Bring it: We deliver exceptional service and value every day. We’re aiming for Wow!
- Push it: We’re always moving forward or learning from our mistakes. Standing still is not an option.
- Say it: We’ve torn down the walls so ideas and information flow freely. Candid and direct is a way of life.
- Unite! We are strategic and creative, thoughtful and candid, fun and different. We’re one team, united by a common vision.
If you interact with any of us at Geonetric in any way – as a client, vendor partner, community neighbor, agile co-conspirator, prospective client or candidate for employment – I trust that you’ve been seeing those values in action for a long time. We’ve just finally written them down in a way that sounds just like us. Yep – nailed it.
For years healthcare marketers have followed this plan when developing marketing campaigns. Countless hours are spent putting a comprehensive marketing plan together that starts out by listing all the tactics that will be used to attract prospects. From there creative is developed to tie all the messaging together which leads to a conversion point where the prospect is hopefully converted into a patient.
The conversion point is the most important part of a marketing campaign. So why not focus on that element first and work backwards from there? That is exactly what Ben Dillon, Geonetric’s vice president, introduces in his “Produce Marketing That Matters” article, which appeared in the October 2013 issue of Healthcare Marketing Report.
In this article, you’ll learn lots of tips that will enhance your efforts, like how to:
- Focus on conversions to help prove the value of marketing efforts
- Apply agile marketing principals to marketing campaigns
- Improve landing pages and types of strong conversion points
- Make constant and rapid adjustments to marketing strategies
- Set tangible goals should be set before campaign timelines
As a healthcare marketer you probably lack a few things. Resources. Time. Money. But what you don’t lack are goals. You need to promote your physicians. And your service lines. And your events. So when you’re charged with filling schedules or signing up new patients for an upcoming course, where do you start?
“Any sufficiently advanced technology is indistinguishable from magic.”
Think about a few common technologies – cell phones, televisions and airplanes. These were once thought to be the exclusive province of the supernatural. While they’re truly remarkable, we now take them for granted. Have you gotten angry when your phone drops a call when driving through a tunnel or when a flight that takes you across the country in the morning is delayed for an hour or two?
These are big, flashy examples of technology at work. Sometimes the greatest magic is in the things that just work, and one day you realize just how amazing that seemingly simple task actually is.
Great software can be that way.
Licensing a health library is the right decision for most organizations. It promotes your hospital’s expertise, helps serve patient education needs, and helps fill waiting room seats and physician schedules. But just licensing a health library does little to help you realize these benefits. In fact, the value your organization gets from its health library is directly related to how effectively it is integrated with your website. A health library that is merely
The following sections describe options for integrating a health library, starting with the most basic and proceeding to more advanced – and valuable – types of integration. Read sequentially, each section is an integration step that moves the organization from a rudimentary
With the number of mobile-connected devices projected to exceed the world’s population by the end of 2014, it’s more important than ever to have a Web presence that can accommodate mobile users. And since 31% of cell phone owners, and 52% of smartphone owners, have used their phone to look up health or medical information, healthcare organizations need to make their online experience seamless regardless of what type of mobile device is trying to access their information.
Pella Regional Health Center wanted to ensure visitors had access to their entire site, not just a select subset. Enter responsive design. It enables organizations to build and maintain one site that adapts automatically to the capabilities of the device being used. Essentially future-proofing an organization’s website since it presents the best user experience possible whether the Web visitor is accessing the single site from a desktop, tablet, mobile device or even a mobile-enabled refrigerator.
When you’re shopping at the grocery store, inevitably you always forget an item or two, and quickly realize you have to backtrack a few aisles to find it. The clearly labeled aisles help you find what you’re looking for quickly so you can head out the door.
As humans, we’re destined to group like items together, and at the very least, expect like items to be in the same place.
In his Ask the Expert column, “What Are the Top Web Design Trends Today?,” which appeared in the April 2014 issue of eHealthcare Strategy & Trends, Geonetric’s Vice President, Ben Dillon, details the top design trends influenced by responsive design.
In this article, Ben covers:
- Why so many healthcare organizations are focusing on mobile-first design
- Why flat design is one of the most visible trends coming from responsive design
- What elements make up the visual storytelling design trend
- How contemporary design and the return to minimalism influence website design
- What techniques healthcare can leverage that are being borrowed from other Web experiences
Be sure to check out this article if you’re planning a redesign in the near future.
We’ve all done it. We’ve all ordered the burger on the menu that has a picture accompanying the description. Why do we do this? Because it lets us become familiar with our food before it arrives.
Using your own images on your website entertains the same concept. The images you use should be a welcome mat for your visitors, making sure they feel familiar with your waiting room, your staff, or your gift shop, before they walk through the door.
Do you have stakeholders in your organization constantly asking to be featured on your site’s home page? Well, the trick may be on them!
The truth is, users find their way into your website in many different ways. While the homepage may be a popular entry point, if your search engine marketing tactics (search engine optimization, pay-per-click ads, etc.) are working properly, users are finding their way to the exact landing page on your site that can answer their question. They may never see the home page!
So what makes a great landing page?
- Clear Call to Action: What do you want the user to do? Register for a seminar, submit a story or schedule an appointment? When the user gets to your landing page, make it very clear what action they should take next, and keep it simple. A short form right on the landing page is often most effective and involves one less click for the user, removing a potential barrier for converting.
- Solid Content: Keep your content concise and be sure it answers your site visitor’s question. Don’t confuse or distract the user with noise.
- Consistent Branding: The landing page should visually match other marketing pieces used in the campaign. Users will leave the landing page if they are confused by inconstancy between where they heard of your campaign and the landing page they come to.
- Strategy: Don’t let your campaign’s landing page be a last minute addition. When you’re planning a campaign remember that the Web component is one of the most important piece – and often the conversion! — so make sure it’s not an afterthought.
A well thought out landing page can make or break a marketing campaign. Start with what action you want the visitor to take in order to accomplish a pre-determined goal and include the other elements listed above.
Putting it in Practice
For a great healthcare landing page example take a look at the Restore Campaign at Owensboro Health. Owensboro Health does a great job of implementing the tips mentioned above. The page is highlighting not only a specialized, minimally-invasive service, but also the top-notch physicians. The appointment request is a short, simple form and acts as a clear call to action.
Community Hospital of the Monterey Peninsula (CHOMP) worked with Geonetric to launch their newly-designed website. They sought an updated, clean look and feel, as well as the desire to move to a responsive website that presented all users with the content they need, regardless of device. At the same time, CHOMP knew it wasn’t just about getting a new look. They had to clean house and reorganize.
Providing information online is about giving people the information they need, wherever they are and whenever they need it. But often you need to provide information to a limited group of people. Whether it’s communicating to doctors working in different locations, board members in need of meeting materials or employees remotely seeking department-specific details – people need to be able to access certain information externally that you just don’t want available to everyone on the Web.
Healthcare systems are messy. Think about the growing number of different facilities and the departmental divisions that aren’t meaningful to patients but very meaningful internally. Consider the various groups battling with one another over the same patients, or the lack of a consistent philosophy and approach for a given service or procedure. It’s easy in the day-to-day operations of a health system to ignore the complexity of our organizations. I find that when we work on the website we’re pulling off the band-aid and exposing all of that mess.
We’ve been making some major investments in VitalSite that provide more power to the system administrators who manage hospital websites, and to the client advisors who work with them. To this end, one of the new features we’ve recently released is the VitalSite Script Manager. This new utility is available to users with GeoTechnician or System Administrator privileges, and it allows them to manage the markup and scripts that appear in the
<head> sections and near the
</body> sections in the HTML of all VitalSite pages.