Redesigning Your Healthcare Website: 5 Things to Consider

Image Showing 5 considerations for redesigning a healthcare website

It’s time to redesign you website. Maybe this has been a long time coming, or maybe the decision was made recently and excitement in the air has driven the need for fast turnaround. No matter what your reason, redesigning your organization’s website is a big undertaking and it’s helpful to consider a few important pieces before you begin.

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Voting Results Are In

Voting Booth

Here in Iowa, we recently tallied some very important votes. Here’s what I see as the big takeaways.

  • Near-record participation: From both sides of the aisle, we had fabulous representation. I firmly believe the process works best when as many voices as possible are heard. So participation is an important metric, and we work hard to encourage as many to participate as possible.
  • A winner by a razor-thin margin: Everyone has expectations and goals. So when you hit a personal goal – something you’ve worked hard to achieve – by even the slimmest of margins, it’s difficult not to bask in the victory.
  • Come-from-behind surprises: Each time we go through this process, there are predictions of winners and losers…and then there are some results nobody on the outside predicted. Those unexpected results are important, and not just because they help keep the process interesting and the voters engaged. They’re important because they expose the hard work and focus that are happening every day behind the scenes.
  • Clear momentum: And then there’s that all-important momentum. Not a top-vote-getter, it’s something that shows such a surge, the results actually change the conversation and platform. We certainly saw that in the results.

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Infographic: 2016 Trends in Digital Marketing for Healthcare

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Like healthcare itself, the digital marketing landscape is ever-changing and introducing new ideas, technologies and strategies at a rapid pace. 2016 looks to be no different than past years, with more growth and more new ways to engage site visitors and potential patients.

Check out our Top Digital Marketing Trends in Healthcare in 2016 infographic that highlights the trends we see coming, and read this post for more information on where to focus your time and resources in 2016.
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How Altru built a responsive intranet from the ground up

Altrulink, Responsive intranet

Altru Health System (Altru) needed a new intranet. Specifically it needed a responsive one. The Grand Forks, ND-based health system employs more than 4,000 individuals, many of whom need to access information from mobile devices.

But the intranet redesign team knew they faced challenges in making their dream intranet a reality – particularly around having the dedicated resources to develop a new intranet from scratch. That’s why the organization partnered with its digital agency Geonetric to bring AltruLink to life.
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Wheaton Franciscan Healthcare Launches Online Physician Ratings and Reviews

Geonetric Online Physician Ratings and Reviews

When you have great doctors, you like to show them off.

Wheaton Franciscan Healthcare in Southeast Wisconsin has great doctors but was concerned about the lack of provider reviews on external sites like Healthgrades and Vitals. In their experience, only a handful of their doctors had profiles with ratings and reviews on those sites, some of which weren’t reflective of the quality of care being provided, and none of the providers had enough feedback to be statistically significant.

In addition, Wheaton Franciscan’s marketing team knew consumers were using ratings and reviews as a decision support tool both inside and outside healthcare. And they know that with changes in healthcare reform, those consumers will only become more active in decision making as they are asked to cover more and more of their own healthcare expenditures.

For Wheaton Franciscan, these two issues made launching their own provider ratings and reviews more important than ever. They partnered with Geonetric, their digital marketing agency, to make it happen.
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Cottage Health Awakens the Force with New Marketing Video

Cottage Health's video, Germ Wars

If you want to see how Star Wars can possibly be applied to healthcare marketing, look no further than Cottage Health. The southern California-based health system leveraged all the hype around the new movie and created a fun, educational video on infection prevention.

Trust us, the force is strong with this one.
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Taking Advantage of Facebook Groups

facebook-groups

It’s no secret that it’s getting harder and harder to be noticed on Facebook from a marketing perspective. With various news feed and advertising changes, organic posts don’t find their way to your audience like they previously did. It’s frustrating, but there may be a new way forward.

Facebook Groups offers a different platform for interacting with an audience. It’s a more interactive approach, creating a sense of community among members and, ultimately, more value for those members.

In a sense, a Facebook Group is similar to your email marketing list. You have opt-in members who want to engage and are ready to consume your content.

Moz recently posted a fantastic blog post that includes step-by-step instructions for building your own Facebook Group. The author shows how he built a valuable Facebook Group for both his organization and his members. He also offers some tips for running a strong group.

It’s definitely worth a read, especially as you’re looking for new ways to engage your audience(s) in 2016!

Holzer Health System launches a fully-responsive system site

Screenshot of Holzer's homepage

Holzer Health System’s humble beginnings can be traced back to a seven-bed hospital that opened more than 100 years ago in the Gallipolis, Ohio region. Since then Holzer has grown into a multi-facility healthcare system, currently offering 20 locations across southeast Ohio.

Holzer’s digital needs have grown too, and the team turned to Geonetric to provide a new content management system and support services to aid their expanding system. The new Holzer site is live, and offers lots of new features and functionality. Here’s a few of the highlights.

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Google Trends delivers great content ideas you can use

Google Trends

In the first week of November, Susan Williams, widow of actor-comedian Robin Williams, stated that his August 2014 suicide was likely related to a condition he had been diagnosed with called Lewy body dementia, which causes a progressive decline of mental abilities.

The media coverage of Mrs. Williams’ statement was huge, and Google Trends took notice. Lewy body dementia was a top-search health term for the week, as Internet users scoured articles, WebMD and other reference sources to learn about this disease.

Google Trends, which started in 2006, has been gathering search data for nearly a decade. Now, Google Trends updates regularly, showing the hot topics from search users for a particular day or week. Click on the topic itself and see what states are driving the most traffic.

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How a Health System Used the Web to Generate $1M in Net Revenue

Banner Image For Health System Net Revenue

Tying your hospital’s organizational goals to web goals can be difficult just in theory. It’s even harder to do in real life. Setting up conversion funnels, tracking ROI, pulling data out of your CMS platform and into your CRM, working with other stakeholders to track new patients into the system, etc. It truly takes a village to get to real ROI.

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How to Make Web Crawlers Happy

Banner image for web crawlers blog post

A hospital website is by its very nature a large and ever changing organism. Even worse, there are two dramatically different audiences your website must engage: people and web crawlers. If your website design neglects web crawlers, search engines will take their revenge and no one will be able to find your content. Fortunately, there steps we take – and you can too — to keep those crawlers happy.

It turns out search engine web crawlers are lazy. They spend a lot of time crawling through complex sites, some of which don’t provide a map, trying to understand where the canonical content is and whether content is secure. Here at Geonetric, we do everything we can to make it easy for them so your content is indexed more frequently and accurately. Here’s how.

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Mount Auburn Hospital launches website focused on physicians, education

Mount Auburn Hospital's homepage
Mount Auburn Hospital knew it was time for an upgrade.

In 2013, SOASTA – a cloud and mobile testing company – studied smartphone usage in major metros of the U.S. and found that more than 55% of Boston adults owned and operated a smartphone. Before Nov. 17, 2015, Mount Auburn Hospital wasn’t able to easily reach that audience.

But now that’s all changed.

The launch of their new site comes with features they didn’t have before, including a mobile-friendly, responsive design that keeps the integrity of their brand alive – a brand that’s been part of the Boston community since 1886.
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What Air Travel Can Teach Marketers about Healthcare

Banner image for what air travel can teach healthcare image

Last week a few members of the Geonetric team traveled to Orlando for the Healthcare Internet Conference (HCIC). The conference was engaging. The sessions were exciting. The speakers challenged my thinking. My travel home on the other hand, did none of those things.

The Midwest was experiencing some unusual weather, which included 9 tornadoes reported in Geonetric’s home state of Iowa. This put our travel plans into a tailspin, with dozens of delays, cancellations, and scary flights.

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