Questions from the Top Three Digital Marketing Trends to Watch Webinar

questions

At the end of January, I had a chance to share the top three trends to focus on in health care digital marketing for 2015. If you missed it, please feel free to download the session or watch the video. I answered some great questions, but there were certainly more I couldn’t get to within the hour. So let’s answer them now!
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Why Context Matters in Building Effective Website Search

Search Box on Chalk Board

Picture it: you’re on a website. You’re looking for a specific piece of information and you’re in a hurry. After looking at the navigation it isn’t clear where the information is. What are you supposed to do? You look around and there, you see it, the solution to all your problems: the search box, of course! You type in your request and press the submit button.

Behind the scenes an entire world of logic, computer processing power, and data spins to life to read your mind and deliver exactly the piece of information you’re looking for. If you misspell a word, it guesses the correct word. If the target of your search is a difficult or unusually spelled word, it uses a phoneme dictionary to identify similar sounding words or names. Search is one of the most complex and data intensive parts of any website. The denser the data, the harder the challenge to identify what the user means — not just what they say — and providing results that satisfy that need.

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Physician-Seeking Behavior: Is Your Website Up To Snuff?

Illustration of a person looking a doctor beneath a magnifying glass.


With the year over and the 2014 holiday season behind us, the trend is clear: Year over year, the number of consumers who shop online for the holidays has increased.1  But it’s not just about the holidays… The fact is, more and more people are shopping online all year long, for all sorts of things.2 And the experts agree that this trend will continue.

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Time for Healthcare Marketers to Leverage Call To Action Buttons on Facebook

mobile-CTA-buttons-facebook-signup

Back in December Facebook announced a new feature coming to business pages: call to action (CTA) buttons. These buttons live next to a page’s Like button in the banner image to the right of the square profile photo. This prominent spot increases the likelihood of being seen by a visitor to a Facebook page and hopefully encourages conversions – if implemented correctly.

But which CTA should you implement on your healthcare organization’s Facebook page and how do you go about implementing it to optimize conversions?

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Chipping Away At The Hoard: Knowing Your Content

Organized Shelves

On Sunday afternoon, while my husband hunkers down in his man cave for an afternoon of football, I find myself at peak homeowner performance: Cleaning, fixing, and organizing.

There’s something satisfying for me when I pull out all the contents of a drawer or closet, decide what I need to keep and what I can donate to the local resale stores. It feels like a job well done: The clutter is out and sanity in my space is restored.

That’s probably why I enjoy being a content strategist.
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Connect CRM and the Web for Smarter Marketing

abstract flowchart

More aggressive outbound marketing. Personalized communications. Cultivating long-term relationships. As we look to trends for digital marketers in healthcare in 2015, one of the big ones is the rise of CRM. This is the impetus behind our new partnership with Tea Leaves Health alongside our work with other healthcare CRM vendors.

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Humanizing Doctors: How to Effectively Promote Physicians Online

PIH Health Dr. Gray

As a health consumer, connecting with a doctor is important. You want to feel like that person is your partner in health and someone you can have honest, candid conversations with.

As a healthcare marketer, helping health consumers make that connection with a doctor is important – but far from easy! And doing it on a website can be even more difficult. How do you showcase a doctor’s personality online in an authentic way? They key is to humanize the doctor.

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How Doctors Can Help with Online Physician Promotion

physician-promotion-QA2In our recent webinar, Online Physician Promotion: Increasing Conversions to Fill Schedules one attendee asked an interesting question from the point of view we don’t always get – from the provider. Let’s take a look at the question and how doctors play an important role in their own online promotion.

“If you are a physician, what can you do if your institution is not really helpful in promoting you and just has a static page that no one really checks?”

For starters, don’t make any assumptions. The provider relations team or the Web team should be able to share how much traffic a doctor’s profile gets and what typical providers in the organization get in general. It’s probably more than you think! Continue reading

Your Top Online Physician Promotion Questions Answered

physician-promotion-QA

We clearly hit a hot topic with last week’s webinar, Online Physician Promotion: Increasing Conversions to Fill Schedules, and attendees submitted far more questions than we were able to cover during the session. To make sure we answer all the questions that were submitted, we plan to tackle them over the course of a few blog posts.

SEO v. PPC

Our webinar focused almost exclusively on inbound marketing strategies – organic SEO, social media, and how to focus the experience that consumers get after arriving at your website.  We did, however, get some questions about the role of paid advertising in building provider visibility. Continue reading

Hospitals Like Mine: Examples of Health Systems, Hospitals and Medical Groups that are Effectively Using the Web


Geonetric's Portfolio Results
Not all healthcare organizations are created equal.

The way a five-hospital regional health system organizes its provider directory, positions itself through Web content and implements microsites is very different than how a 120-bed community hospital does those same things.

Seeing how different healthcare organizations use the Web to connect with their audiences is helpful to healthcare marketers. But seeing how organizations that are similar in size or competitive environment use the Web is invaluable.

That’s why when Geonetric recently redesigned our website, we were thoughtful about how to make our client examples as useful as possible for you – whether you market a regional health system, a community hospital or a medical clinic.
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The Top Four Facebook Questions Healthcare Marketers Ask


Geonetric Facebook Page
In 2006 Facebook business pages were the same as personal accounts with very limited options for brands to learn and adapt their marketing strategy. Early brand adopters included the likely suspects: Nike, McDonalds and others. Over the past eight years Facebook business pages have steadily evolved into distinctly different experiences with ever-changing options and functionality including Facebook Insights. Regardless of the year, the same four questions get asked by healthcare marketers responsible for maintaining a Facebook business page for a hospital.
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SHSMD Taskforce Unveils the Ultimate Healthcare Strategy Guide

Strategy GuideThe forces of change are arraying and the impact on healthcare marketing, public relations, communications and planning will be significant. The change isn’t just driven from healthcare reform, it’s also coming from health consumerism and advances in technology including big data, personalized communication and CRM.

I’ve had the opportunity over the past year to be part of a SHSMD think tank exploring the future of the strategy disciplines — marketing, planning, public relations, corporate communications, and physician relations — within the healthcare enterprise.

This task force, working with David Grandy and a team of design thinking consultants from HDR consulting, interviewed, work shopped and vetted its conclusions with hundreds of professionals, executives and CEOs from both inside and outside of our industry.

The result of this work is the impressive Bridging Worlds report. It provides a detailed and actionable plan outlining the changes that healthcare organizations need to make to succeed in the future.

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Public Updates: How to Handle Healthcare Crises With Your Website

crisiscommunicationIt’s a five letter word that’s been in headlines for weeks: Ebola. The virus, which was identified in 1976 in Africa, has experienced ebbs and flows of outbreaks for nearly 40 years, but this year’s outbreak has been labeled by the Centers for Disease Control as the largest epidemic of the disease in history.

As the virus continues to make headlines, hospitals and healthcare clinics around the world continue to work tirelessly to prepare for any cases of Ebola patients who might make their way to their facilities.

With one fatality in the continental United States already on record due to improper screening and immediate treatment at a Texas hospital, hospitals across the nation are working to prepare the public and themselves as Ebola monitoring continues.

Your website is a great way to share your preparedness plans with the community at large, as well as providing employees with resources for their own awareness.

Not sure where to start?

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Skills are Only Part of the Package: Hiring the Best Web Vendor for Your Organization

standingonheadDo you ever wonder if Scott Adams, creator of the “Dilbert” comic strip, is sitting on your shoulder? I have to admit, sometimes I do. This week, he’s lampooning the idea of hiring for cultural fit — something we at Geonetric have recently started intentionally focusing on.

It’s often amusing … and fairly easy … to joke about trends. Because frankly, any business concept, taken to its illogical extreme, has negative aspects and can be a target for ridicule.

But here’s the thing: a bad hire is expensive. We all know that. There’s all kinds of research that shows bad hires cost companies not just in terms of the time and resources to hire and train employees, but also in missed sales opportunities, lower client satisfaction and retention, strained employee relations, and potential legal issues. It’s often said that companies traditionally hire for skills and fire for behavior.

Of course, no one is hiring ONLY for cultural fit. At Geonetric, we use a combination of interviewing approaches — skills tests, personality assessments, behavioral interviewing, etc. — to get at a candidate’s ability to perform a job well within the team environment we’ve created.

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Navigating Content Quality Signals in a Post Authorship World

Image of a tombstone with Google Authorship inscribed upon it
Late Thursday afternoon before Labor Day, John Mueller, notable Webmaster Trends Analyst at Google, dropped some news that gave some of us enough heartburn to last through the celebrations and festivities of the long weekend. Writing in a post on Google+, he revealed, “[W]e’ve made the difficult decision to stop showing authorship in search results.”

If you read this and subsequently spent your weekend alternating between your bottle of Pepto and whatever beverage you happen to hold in your beer koozie, here’s a quick take on what happened, and what it means for your content plans going forward.

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