We’ve crunched the numbers, donned our data scientist hats and drafted the copy. And now that the 2016 Digital Marketing Trends in Healthcare Marketing Survey is available, I’m excited to dive in and share some thoughts on what the data reveals. There’s a lot that healthcare marketers will find of interest in the results, but some of the things that I find exciting relate to the changing trends in healthcare marketing, how these fit (or don’t) into the larger forces shaping B2C marketing, and what takeaways are important for healthcare marketers going forward.
The problem is real, and one you’re likely familiar with: your digital marketing budget is supporting an increasing number of activities and you’re under growing pressure to connect the top of the funnel to the bottom, delivering business value in terms your CFO and CEO care about.1 What tactics do you prioritize if you’re going to actually start running marketing as a revenue center? How will you measure your progress and communicate it throughout the organization? For healthcare marketing leaders it’s more important than ever to find answers that help you solve the new and evolving marketing puzzle you’re faced with.
But if you want to win, you need to know where you stand. How do you compare with other healthcare organizations like yours? Are your results competitive? Do you have the team, partners and budget that you need in order to succeed?
If you don’t know where you stand, you’re in luck! We’re proud to announce that Geonetric has partnered with eHealthcare Strategy & Trends magazine to once again conduct the most comprehensive survey on digital marketing in the healthcare industry.
In the wee hours of June 23, 2016, Geonetric’s Digital Marketing team loaded up on caffeine and made the four hour drive from Cedar Rapids to Chicago for Search Engine Journal’s (SEJ) Summit 2016.
As you probably garnered from the name, the conference covered all things SEO, but also provided a broader view of today’s digital marketing landscape. This year featured speakers from several leading names in the industry, and our Geo trio was especially excited to hear from two of their favorites: Google and Home Depot.
There was a myriad of great advice and information presented during the nine sessions, but for your convenience, we pared it down into three main points that could have the biggest potential impact on your current and future SEO strategy:
Something is changing in the mobile search landscape and it might impact how you lay out your search engine optimization strategy in the future.
Enter the Intelligent Personal Assistant (IPA). You might know them by their formal names: Siri, Alexa, Google Assistant or Cortana.
There’s very little data right now on personal assistant usage, but one report suggests over half of adults (56%) are using tools like Siri on their mobile devices. The same report also suggests users in the 18-29 age group tend to use these tools more frequently.
Choosing the right content management system (CMS) for your success is as important as choosing the right partner, but it seems that with each passing day, the decision gets more and more complex.
Depending on your specific situation you may have internal politics to navigate, and balancing the disparate agendas and opinions within your organization can be no small task. Whether it’s an IT group eager to showcase their capabilities to the rest of the organization, the opinions of influential stakeholders in the C-Suite, or even your very own board of directors, internal stakeholders can easily turn a decision quagmire into an outright minefield.
Like healthcare itself, the digital marketing landscape is ever-changing and introducing new ideas, technologies and strategies at a rapid pace. 2016 looks to be no different than past years, with more growth and more new ways to engage site visitors and potential patients.
Check out our Top Digital Marketing Trends in Healthcare in 2016 infographic that highlights the trends we see coming, and read this post for more information on where to focus your time and resources in 2016.
It’s no secret that it’s getting harder and harder to be noticed on Facebook from a marketing perspective. With various news feed and advertising changes, organic posts don’t find their way to your audience like they previously did. It’s frustrating, but there may be a new way forward.
Facebook Groups offers a different platform for interacting with an audience. It’s a more interactive approach, creating a sense of community among members and, ultimately, more value for those members.
In a sense, a Facebook Group is similar to your email marketing list. You have opt-in members who want to engage and are ready to consume your content.
Moz recently posted a fantastic blog post that includes step-by-step instructions for building your own Facebook Group. The author shows how he built a valuable Facebook Group for both his organization and his members. He also offers some tips for running a strong group.
It’s definitely worth a read, especially as you’re looking for new ways to engage your audience(s) in 2016!
It was Wednesday morning, the last day of SHSMD 2015. It may have been the timing, but the 8:30 a.m. session summed up the entire conference for me: ROI should not be an afterthought or a proof check at the end of the campaign, quarter, or year. It should be the way your team, and even your organization, operates.
In the session, John Marazone and Simon Yohe, both of Orlando Health’s marketing team, talked through their journey of moving from a cost center to revenue generator. And although they admit they’re not done, they are in their second year of a well-planned execution with interesting insights to report.
Marazone began the story when an interim CEO took over Orlando Health two years ago and promised the marketing department no increase in budget, but the trust and leeway to do what they do well. As fans of the ‘moneyball’ philosophy in baseball, John’s team believed the only way they could improve was to implement accountability. Their guiding principles are as follows:
- Healthcare marketing has to be accountable
- Shift to a more integrated digital, social, mobile multi-channel marketing strategy
- Align physician outreach with consumer marketing
- Precision marketing – using data to engage both current and future patients
The Importance of CRM & Finance
An important part of making this transformation included limiting untraceable spending. Advertising spending is shifting from traditional to digital channels. The organization’s CRM has become the central point for the marketing team, and is admittedly the most valuable tool.
Another key part of success for Orlando Health was engaging other departments in the organization, most importantly finance. Bringing finance into the fold helped the marketing team create corporate-wide approved ROI formulas.
And since then, every campaign has had an understood need, baseline numbers (including revenue and cost), and an execution plan All campaigns include downstream revenue tracking. All campaigns have lead generation as part of the strategy. So far, all campaigns have met their goals.
Although still early in the transformation, Marazone and his team are reporting impressive numbers. From FY ’14 to FY ’15, the team has recorded a 200% increase in landing page unique visitors, a 100% increase in web-based appointment requests, and a 317% increase in marketing campaign call center volume.
Overall, since making the move Orlando Health’s marketing team has tracked $17 million in gross charges and $4 million in net revenue.
Talk about impressive. And those numbers are even more amazing if you stop and recall they successfully made this shift without a budget increase.
A lot of Orlando Health’s success hinged on the fact they realized driving traffic to digital spaces was critical, and that they agreed on the outset that the only real way to say with certainty that a campaign succeeded or failed was with data.
These are conversations we have every day with our clients, and it’s refreshing to see so many healthcare marketers embrace digital and the improved tracking capabilities it offers. If you’d like to talk to a partner that isn’t scared of ROI, contact us. We love to help our clients prove the value of marketing campaigns and digital efforts.
A few months ago, Google separated Google Places for Business and Google+ pages. Google replaced Google Places for Business with Google My Business, helping businesses get found regardless of whether consumers are using Google Search, Google Maps or Google+.
Here’s answers to some of the most common questions we’ve heard from healthcare marketers about the change and what it means for their hospitals.
Imagine that you’re on a business trip in a different state. After arriving in this foreign town, you begin to feel under the weather. What do you do? Most likely, you take out your smartphone and begin searching for “urgent cares.”
Immediately Google displays results of local urgent cares. The closest urgent care that appears in the search results is half an hour away. You think that seems pretty far away, but end up biting the bullet and head to what you hope is relief.
Now what if you, as a healthcare marketer, know that in reality the closest urgent care to that person is only 10 minutes away – but you just haven’t had time to create a listing yet.
As both a provider of healthcare and a marketer of healthcare, it’s frustrating to miss that opportunity.
Now, maybe you’re thinking: “But the locals, the ones who actually live in my community and are the main consumers of our health services, know where our facilities are.” But what if those locals do a Google search for your urgent care and you appear, but your phone number is wrong? Now you have a local health consumer that is frustrated with your service and might go to a competitor.
There’s been a tremendous amount of interest amongst healthcare marketers recently around publishing physician ratings and reviews on physician profiles. And for good reason. When done right, organizations often see a number of benefits including an SEO boost, reduced reliance on paid promotion, more engagement with physician profiles and improved patient acquisition. I covered some of this in my previous blog post, and wrote about it more extensively in our new physician promotion ebook. In this post, however, I’d like to cover a few important aspects about physician ratings and reviews you may not think about immediately.
If you’re anticipating implementing physician ratings and reviews on your website, there are some things you need to make sure you have in place before you go live. Getting these things taken care of will ensure that your physician ratings and reviews are trusted by site visitors and provide tangible value to your organization.
While getting the oil changed on my car the other day, I thought about how much the experience has changed since I was a kid. In the seventies, my Dad would always take our cars to “his” mechanic for maintenance. “His” mechanic was a distant relative that owned a service station where the attendants would pump the gas for you, check your oil and tire pressure and clean the windows. The coolest thing was that they wore bright orange jump suits and some pretty nifty hats to identify them as the service station’s employees.
Last week Mary Meeker, a partner at Silicon Valley venture capital firm Kleiner Perkins Caufield and Byers, presented her annual “State of the Internet” report. Her epic deck of 196 slides covers a huge range of trends, but there are several key takeaways for healthcare marketers. Here’s what you need to know.
For Valentine’s day this year, my wife got us his and hers Jawbone UP fitness trackers. But being the technology rebel that I am, I carry a Windows Phone. Unfortunately the Jawbone lacks any app support for my platform of choice.
And so I found myself (after writing just a few short months ago that 2015 was definitely NOT the year that wearables were going to change everything) researching everything that I could find on wearables in order to pick just the right fitness tracker for me.