Effective Healthcare Marketing in the Attention Economy

People standing and looking at their cell phones
The problem is real, and one you’re likely familiar with: your digital marketing budget is supporting an increasing number of activities and you’re under growing pressure to connect the top of the funnel to the bottom, delivering business value in terms your CFO and CEO care about.1 What tactics do you prioritize if you’re going to actually start running marketing as a revenue center? How will you measure your progress and communicate it throughout the organization? For healthcare marketing leaders it’s more important than ever to find answers that help you solve the new and evolving marketing puzzle you’re faced with.

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Three tips to improve your SEO strategy from SEJ Summit 2016

3 Tips to Improve Your SEO Strategy

In the wee hours of June 23, 2016, Geonetric’s Digital Marketing team loaded up on caffeine and made the four hour drive from Cedar Rapids to Chicago for Search Engine Journal’s (SEJ) Summit 2016.

As you probably garnered from the name, the conference covered all things SEO, but also provided a broader view of today’s digital marketing landscape. This year featured speakers from several leading names in the industry, and our Geo trio was especially excited to hear from two of their favorites: Google and Home Depot.

There was a myriad of great advice and information presented during the nine sessions, but for your convenience, we pared it down into three main points that could have the biggest potential impact on your current and future SEO strategy:

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Five Reasons Why Healthcare Organizations Need to Pay Attention to Online Ratings and Reviews

Star Checklist

Are they talking about me? What are they saying? Why would they say that!?

Sounds like a flashback to junior high, but you’re probably asking these same questions when you think about what your audience may be saying about your organization online.

Social media comments and posts have an impact on your organization. What one person posts in a review or on social media has the potential to influence dozens or hundreds of others. And, even more critically, the way you choose to respond is equally influential.

This isn’t a new problem, but it’s a continually growing challenge. It’s easy for a disgruntled patient to post a critical comment on Facebook or a negative review on Healthgrades. It’s also easy for that patient to copy and paste the comment on a handful of sites. For your team, it’s a time-consuming effort to find and respond to all of these posts.

But it’s worth the effort. Here’s why you should monitor and respond to online reviews and social media posts:
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Cottage Health Awakens the Force with New Marketing Video

Cottage Health's video, Germ Wars

If you want to see how Star Wars can possibly be applied to healthcare marketing, look no further than Cottage Health. The southern California-based health system leveraged all the hype around the new movie and created a fun, educational video on infection prevention.

Trust us, the force is strong with this one.
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Taking Advantage of Facebook Groups

facebook-groups

It’s no secret that it’s getting harder and harder to be noticed on Facebook from a marketing perspective. With various news feed and advertising changes, organic posts don’t find their way to your audience like they previously did. It’s frustrating, but there may be a new way forward.

Facebook Groups offers a different platform for interacting with an audience. It’s a more interactive approach, creating a sense of community among members and, ultimately, more value for those members.

In a sense, a Facebook Group is similar to your email marketing list. You have opt-in members who want to engage and are ready to consume your content.

Moz recently posted a fantastic blog post that includes step-by-step instructions for building your own Facebook Group. The author shows how he built a valuable Facebook Group for both his organization and his members. He also offers some tips for running a strong group.

It’s definitely worth a read, especially as you’re looking for new ways to engage your audience(s) in 2016!

Google My Business Q&A for Healthcare Marketers

Google-my-business

A few months ago, Google separated Google Places for Business and Google+ pages. Google replaced Google Places for Business with Google My Business, helping businesses get found regardless of whether consumers are using Google Search, Google Maps or Google+.

Here’s answers to some of the most common questions we’ve heard from healthcare marketers about the change and what it means for their hospitals.
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Four Reasons Healthcare Marketers Can’t Ignore Google My Business

Image of buildings with Google map icon

Imagine that you’re on a business trip in a different state. After arriving in this foreign town, you begin to feel under the weather. What do you do? Most likely, you take out your smartphone and begin searching for “urgent cares.”

Immediately Google displays results of local urgent cares. The closest urgent care that appears in the search results is half an hour away. You think that seems pretty far away, but end up biting the bullet and head to what you hope is relief.

Now what if you, as a healthcare marketer, know that in reality the closest urgent care to that person is only 10 minutes away – but you just haven’t had time to create a listing yet.

As both a provider of healthcare and a marketer of healthcare, it’s frustrating to miss that opportunity.

Now, maybe you’re thinking: “But the locals, the ones who actually live in my community and are the main consumers of our health services, know where our facilities are.” But what if those locals do a Google search for your urgent care and you appear, but your phone number is wrong? Now you have a local health consumer that is frustrated with your service and might go to a competitor.

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Delivering an Engaging, Cross-Channel Marketing Campaign

Genesis Delivers Creative Concept

It seems like, almost every day, there’s a new digital marketing tool or platform to help you push forward your online and offline marketing efforts. And there’s nothing more exciting for a marketer than to work with a client who’s willing to give all the cool new tricks a try to see how they work.

That’s what Geonetric found in the marketing team at Genesis Health System when we teamed up to promote their BirthCenters in Davenport, Iowa, and Silvis, Illinois.
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Ten Tips for Using Social Media for Physician Promotion

Ten social media tips for physician promotion
Your hospital is probably well established on Facebook. Maybe you’ve even found traction on Twitter, or are having luck with Pinterest. Social media is an effective way to engage and connect with health consumers, reaching them on platforms they routinely use to get and share information.

While most healthcare organizations are relatively good at using social media to build brand awareness, there’s still tremendous opportunity to use social media to promote physicians and fill their schedules. But doing this requires the active participation of your physicians. If you have physicians in your organization with a passion and commitment to use social media, it’s worth cultivating their skills to bring new patients in the door.

Not sure where to begin? Just want to make sure you’re on the right track? Check out our top ten tips for getting physicians involved and making sure their efforts deliver value.
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What Facebook’s Latest Announcements Mean to You

social media images icons

Our friends at Facebook are at it again. And by “it”, we mean shaking up the social world as only they can!

Actually, the changes aren’t too bad this time around, but they did announce some news recently that your healthcare organization may want to utilize in your own Facebook strategy.

Let’s take a quick look at the highlights.

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Is Live Video Streaming the Right Social Tool for Your Hospital?

tablet streaming a video

It’s hard to ignore the latest Internet sensations sweeping across the Web. First there was Meerkat and it’s quick rise to — and even faster fall from — popularity. Then there was Periscope, which became a smash hit and all but made Meerkat a joke.

Regardless of the rivalry, the real conversation is around these live video streaming tools for the Twitter platform and if they make sense to add to your hospital’s social media tool set.

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Do Your Twitter Tactics Need Tweaking as Google Gulps from the Firehose?

Screenshot of a smartphone showing the Twitter logo.


Recently, Twitter made news by announcing that Google will be given direct access to the Twitter firehose data stream. The new agreement will create a real-time connection between Google and Twitter with the potential to connect search results with tweets from Twitter’s 284 million users.

Why is this a big deal? The firehose helps Twitter, and YOU, get tweets in front of users you wouldn’t ordinarily reach. Twitter is attempting to increase its interaction with non-registered users – which has the benefit of helping your tweets get additional exposure!
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Time for Healthcare Marketers to Leverage Call To Action Buttons on Facebook

mobile-CTA-buttons-facebook-signup

Back in December Facebook announced a new feature coming to business pages: call to action (CTA) buttons. These buttons live next to a page’s Like button in the banner image to the right of the square profile photo. This prominent spot increases the likelihood of being seen by a visitor to a Facebook page and hopefully encourages conversions – if implemented correctly.

But which CTA should you implement on your healthcare organization’s Facebook page and how do you go about implementing it to optimize conversions?

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Geonetric’s Top Five Webinars, Blog Posts, and Tweets of 2014

goodbye 2014 text on torn cloth and brick wall

Every year we compile our top five most popular webinars, blog posts and tweets to see what resonated with healthcare marketers. This year’s hottest topics included search engine optimization, filling physician schedules, social media marketing and results from our eHealth Survey. Judging by these trends it’s pretty safe to say that content marketing will continue to be an area of focus for healthcare marketers in 2015. Geonetric will be here to help out with everything healthcare web strategy throughout 2015. Stay up to date by coming back to our blog, following us on Twitter or subscribing to our monthly newsletter.
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