We did it again! The results of this quarter’s client satisfaction survey (and yes, we do it every three months) shows that our clients continue to value Geonetric as their Web partner. Last quarter, we hit an all-time high overall score of 5.32 on a scale of 1 (lowest) to 6 (highest). This quarter, we maintained that impressive score.
We have a pretty lofty goal for response rate. We need 70% participation, every survey. And you know what? We’ve consistently exceed that goal for more than two years. This time around, 73% of our clients participated in the survey and 92% of those respondents gave us a 5.0 or higher overall score!
Just as the new year ushers in new calendars, new budgets, personal resolutions, and health and fitness goals, it’s also a good time to jumpstart (or start) your website content maintenance plan.
As content strategy experts remind us, good Web content is a process (not a product) that needs constant care and feeding. It won’t take care of itself. As soon as content is created and published, it’s time to start maintaining. And the best way to do that is by creating a rolling schedule to stay on top of the constantly evolving organism that is your website.