We’ve mentioned that we take feedback seriously. When we ask clients to fill out our quarterly satisfaction survey, we’re looking for areas to improve.
Our last client satisfaction surveys identified a key area that needed focus: our software upgrade and deployment process. It was our lowest category – getting a 4.5 out of 6. Not bad – but not good enough for us.
So we’ve made some impressive improvements to our deployment process lately – including push button deployments. To put it simply: We’re building a lot of capabilities into how we deploy and upgrade VitalSite so that we can deliver value faster to you.
Now that we’ve used the new push-button deployments capability, we’re really excited by what we see.
For example, since we developed our push-button deployment process we’ve used it to reliably deploy two major releases and two minor releases, all in the space of a few weeks. All tested in Dev, Stage and Live environments. In fact, thanks to this investment, for minor releases the only indicators that VitalSite is even being upgraded may be the deployment schedule and the appearance of new features.
This is a huge step for us. Our ability to deliver new features to clients quickly and reliably has improved tremendously. Now, we can be more responsive to client needs. Clients can spend more time using the great features and enhancements we add to VitalSite and less time waiting for them to be delivered. How many of the software products you rely on can deliver on that promise?
Now it’s time for our next quarterly client satisfaction survey, and we’re all holding our breath in anticipation of the results. This is the first satisfaction survey since we introduced our push-button deployments capability, and we hope clients have seen the same progress in our deployment capabilities that we have. We’re excited to see the results!